About the Role
The Programme Support Officer provides essential administrative and coordination support to the place based partnership for Peterborough (the PULSE project), ensuring the smooth running of programme operations across multiple wards. The role supports the wider team by managing documentation, logistics, scheduling, CRM updates, financial processes and partner communications, helping ensure programme activity is well organised and responsive to local needs.
This role plays is key in maintaining the systems, processes and information flows that enable place based, community led and partnership driven activity. By strengthening coordination across partners and keeping core programme processes running effectively, the role helps the team deliver activity that responds to communities experiencing the greatest inequalities.
- Contract type: Full time, 2-year contract, hybrid/field based
- Location: Hybrid including 2 days a week in the St Ives office
- Salary: £26,000- £27,000
About Us:
Living Better’s aim across Cambridgeshire & Peterborough is “To improve health, happiness and wellbeing by supporting people to be active”.
We do this by increasing opportunities to be active and participate in sport and physical activity throughout Cambridgeshire & Peterborough. We work by connecting, influencing, developing people and organisations to deliver high quality events and activities across local communities. Our finance function helps make this work possible by ensuring our resources are managed accurately, responsibly and effectively.
Key Responsibilities
Programme Coordination & Planning
- Coordinate programme logistics across multiple place based and PULSE identified wards, ensuring meetings, workshops and community sessions are well organised, scheduled and resourced.
- Support the Head of Place and the programmes teamby maintaining clear, up to date programme plans, documentation and shared folders that underpin neighbourhood engagement and activation.
- Provide day to day administrative support to Engagement Leads, CYP Lead and Workforce/Volunteer functions.
- Assist with the administrative coordination of Test and Learn pilots, including bookings, materials, record keeping and follow up actions.
- Provide practical support to delivery teams to help keep activity running smoothly across parks, green spaces, estates and community venues.
Monitoring & Evaluation Reporting
- Maintain monitoring records including attendance logs, engagement logs, survey returns and ward level data.
- Collate neighbourhood insight gathered by delivery teams and ensure it is accurately recorded in CRM systems, dashboards and learning cycle templates.
- Assist with data collation for dashboards, quarterly learning cycles and reporting to Sport England.
- Assist with the administrative side of continuous insight cycles, including preparing materials and organising feedback collection.
Operational Coordination
- Support operational issue tracking by logging risks, challenges and actions identified by delivery teams.
- Coordinate follow up actions and ensure issues are escalated to the Programme Officer or Community Engagement Lead where required.
- Maintain smooth operational processes by keeping workflows, trackers and shared systems up to date.
Governance & Partnership Support
- Provide comprehensive administrative support for the Chair of the PULSE board and it members including agendas, papers, minutes and action tracking.
- Coordinate cross partner communication, scheduling and information flow to support collaborative working.
- Maintain partnership contact lists, logs and CRM records to ensure accurate and accessible information across the programme.
Communication & Stakeholder Support
- Support the preparation of newsletters, updates, briefing notes and partner communications.
- Respond to general enquiries from partners, stakeholders, volunteers and community members, ensuring timely and accurate information.
Finance Administration
- Track invoices, purchase orders, expenses and procurement paperwork in line with Living Sport procedures.
- Support budget monitoring and audit readiness by maintaining accurate financial records and documentation.
- Ensure programme documentation, filing systems and internal workflows are well organised and compliant.
- Embed inclusive and culturally relevant practice for priority groups including children and young people, disabled people, older adults, low-income families and culturally diverse communities.
- Share specialist learning across teams to strengthen place-based practice and organisational learning.
Person Specification
Essential Requirements
- Ability to work effectively from community venues, schools, partner locations and outdoor environments.
- Ability to work flexibly, including occasional evening and weekend work or other work outside normal office hours.
- Ability to travel regularly throughout Cambridgeshire and Peterborough.
- Access to a vehicle insured for business use.
- Full UK driving licence.
Skills and Attributes
- Strong administrative, organisational and time‑management skills.
- Ability to coordinate multiple tasks and deadlines in a fast‑paced, multi‑partner environment.
- Clear, accurate written communication skills, including minutes, updates and reports.
- Confident using Microsoft Office, Teams, SharePoint, CRM systems and digital communication tools.
- Good attention to detail, with the ability to maintain accurate records, documentation and data.
Knowledge and Experience
- Experience organising meetings, events, workshops or complex schedules.
- Experience maintaining documentation, shared folders, spreadsheets or CRM databases.
- Experience supporting monitoring, reporting or data‑collation tasks.
- Experience working with partners, stakeholders or community‑facing teams in an administrative or coordination capacity.
- Experience supporting community programmes, health, physical activity, sport or VCSE initiatives is desirable.
Qualifications and Training
As an inclusive employer, Living Sport strives not to include minimum qualifications for non-vocational roles. We understand that not everyone has the same access to education and welcome other ways of demonstrating the requirements above – either through qualifications or experience that can demonstrate your ability to meet these requirements.
- Degree level education or equivalent in related field or qualified by experience.
- Good standard of written and spoken English.
- Confident in maths.
- Training relevant to project management, community development, or evaluation is desirable; further training will be provided where helpful.
Additional Information
- The role requires the ability and willingness to travel independently between multiple locations.
- The postholder will be required to work flexibly, including occasional work outside normal office hours, such as evenings and weekends. Time off in lieu (TOIL) will be provided in accordance with organisational policy.
- This is a hybrid and community-facing role with significant time spent working in community settings, partner organisations and local venues.
- The postholder will be expected to work collaboratively across organisational, sector and geographical boundaries.
- The role operates across Cambridgeshire and Peterborough and requires regular travel to community venues, schools, partner locations, meetings and events.
- This Job Description is only intended as a guide to the range of duties involved and the postholder will need to be flexible and adaptable to undertake other duties that may be required from time to time appropriate to the level of the post.
Values and Behaviours Framework
Our values and behaviours framework will guide the behaviours and culture that make Living Sport an outstanding organisation to be part of and presents us for what we are, a charity that drives positive change. Our framework is essential to provide clarity on expectations and accountabilities for staff, for Living Sport to be an enjoyable and rewarding place to work, whilst collaborating effectively to achieve our strategic aims.
Our values are:
- Trust – We will treat each other with respect, creating a family that supports and cares for each other.
- Collaboration – We champion teamwork, with effective communication and accountability.
- Passionate – We approach our work with positive energy and innovation, celebrating success as we move.
- Inclusivity – We promote a culture of diversity and equality, striving towards access and opportunities for all.
- Outcome Focussed – We have a local and targeted approach to support our communities to improve their health, happiness and wellbeing.
Safeguarding Children, Young People and Adults
Living Better is committed to providing equal opportunities for all and is committed to safeguarding children, young people and adults participating in sports and physical activity from harm. For further information please consult the Living Better website www.living-better.org.uk
As part of our commitment to providing a safe environment for children, young people and adults at risk, applicants should be aware that this post is subject to an Enhanced Disclosure and Barring Service (DBS) Criminal Record Check.